Terms and Conditions

1. General Terms

Alegor AB applies both the Consumer Purchase Act and the Distance Contracts Act. To complete an order, the customer must be of legal age, 18 years, or have a guardian's consent. Customer refers to a natural person.

2. Ordering

Alegor AB reserves the right to refuse a customer purchase. All orders are considered binding. If you have made an order by mistake, you must therefore contact us immediately.

Should an item not be in stock, we will contact you and backorder it. When we receive the backordered item, we will send it to you. If you do not wish for the backordered item, you can always contact us and cancel it.

3. Prices

All prices are stated including Swedish VAT, currently 6%. Alegor AB reserves the right for VAT increases and other price changes beyond our control. Fees for shipping and any cash on delivery fee or invoice fee will be added.

4. Payment

We support payment with Klarna and Amazon, which includes both Klarna account, invoice, and credit card.

5. Delivery Time

Normal delivery time is 2-7 working days. Deviations may occur. In such cases, we contact the customer. Alegor AB cannot be held responsible for delivering sold-out or discontinued products. Shipping costs are always visible in the shopping cart.

6. Delivery Delay

If a delivery delay occurs for any reason, we will contact you. Naturally, we will do everything we can to deliver your order as quickly as possible. As a customer, however, you have the right to cancel the purchase in case of extensive delivery delay. Situations may arise that make it impossible for us to fulfill an order, for example, if our suppliers cannot fulfill their obligations to us. Alegor AB reserves the right to waive compensation to the customer in such situations or in case of delivery delay.

Important! In rare cases, the post office loses letters and packages. We replace these if sufficient evidence is provided.

7. Shipping

Shipping costs appear when ordering in our webshop. For orders in other ways, we inform you about the shipping cost.

We normally send with Posten and Amazon, but we also use Schenker and DHL.

8. Warranty

We want all our customers to be 100% satisfied with their purchase. If you have problems with a product, contact us.

The receipt for the paid item serves as a warranty certificate. Therefore, always save the receipt during the warranty period!

9. Right of Withdrawal

Alegor AB applies the Distance Contracts Act and even more! 30-day open purchase. This means that you as a customer have the right to a 30-day return right, without a special reason. The item must be returned in unchanged condition and in the original packaging. Alegor AB reserves the right to charge the customer if something is missing, for example, the user manual. The customer is responsible for return costs.

Returns sent via cash on delivery will not be redeemed.

10. Complaint

Alegor AB applies the Consumer Purchase Act for complaints. We thereby undertake to replace faulty or broken products at no extra cost. Remember not to redeem packages with visible faults that may have affected the condition of the item you ordered. In such cases, make a complaint to the Post office directly at the pickup point and ask them to send the package back to us and write the reason for the return on the package. Then email [email protected] to inform about the complaint.

11. Unclaimed Packages

If you for any reason do not pick up your package, you will have to pay the costs for shipping and any cash on delivery fee.

Keep in mind that the storage time at the Post office has been shortened to 14 days! Unclaimed packages are charged a fee, currently 95 SEK. The fee is charged in arrears. In case of non-payment, the claims are unconditionally forwarded to debt collection services. No exceptions are made.

12. Security

We will under no circumstances disclose any personal data without consent from the person in question. The same applies to email addresses.

13. Reservation

Alegor AB reserves itself against inaccuracies in content and price list on the website.

14. Personal Data Policy

Alegor AB takes your privacy and your personal data very seriously. Personal data is handled in accordance with current data protection legislation.